WEBSITE NEEDS ANALYSIS: E&F CUPCAKES
THE GOAL OF THIS NEEDS ANALYSIS IS TO FIGURE OUT WHAT OUR DESIGN APPROACH AND STRATEGY WILL MEET THE CLIENT'S NEEDS AND EXPECTATION. THIS RESEARCH HELPED ME TO UNDERSTAND E&F CUPCAKE AS A PRODUCT AND WHAT GOAL THAT WE'RE TRYING TO ACHIEVE WITH OUR PRODUCT.
The primary message that we want to convey to our customers is that this is one of its first kind cupcake. We’re used to cupcakes with frosting and different flavours such as dessert, fruit flavoured, to mixture of sweet and savoury. E&F Cupcakes propose to give your taste buds a new delight with introducing cupcakes that have flavoured-filled centers.
We want to make our cupcakes be whimsical and have a fun personality which we want our cupcakes to come across as.
This product differentiates from Cupcake Girls cupcakes because they focus on their fresh ingredients and nostalgic feel. We want to make cupcakes be tasted and seen in a new way. It’s similar to jelly filled doughnuts which gives you a different savoury experience from eating an ordinary donut.
Key reasons why customers should choose our product is that it’s new spin to a traditional pastry dessert that everyone has come to love.
3 adjectives that will be used to describe this product:
-innovative: it’s unique and never been done.
-whimsical: its characteristics will be fun and light-hearted such as the colour of the frosting and decorative elements.
-specific niche: cater to a specific area in the pastry market where cupcakes are focused on flavour and decorative elements, but taking a new approach to it.
Yes it’s different from the current image perception is that it’s playful, fun, and caricature. Our image perception will focus on being fun, but focusing on showing the filled centers of the dessert.
We’re a small and new business that is emerging with a new product, so we need to build a devoted client base firstly and keep our brand consistent. There’s much competition in the cupcake industry and although we’re unique, we need more exposure to spread the word and make people know about our cupcakes.
The Cupcake girls is a franchise that gives to charities, do catering to cause-specific events, has a television show, press releases, and is the leading cupcake business in the cupcake industry.
Our product is new so our visual elements and style would be new too and have its own brand guidelines. Our logo is currently a cupcake but to fit the product, the logo can be a cupcake cut in half with the middle filled with some element eg. chocolate.
Cupcake Girls site
Like: has history, personality, and shows quality. Their visual presentations of their cupcakes look delicious, easy navigation, always see the creators so you know who the owners are, creating individual experience with their ‘Icing on the Cake’: personalized, and widespread that it covers their tv series.
Dislike: Colours are too bright and not as much contrast, just seems to blend in.
The primary action is that for people to try it and to like it. Our message will be try E&F cupcakes, because you’ve never had cupcakes with flavour-filled centers. Our visual elements will be whimsical to suggest innovation, fun, and inviting.If people don’t like the flavoured-filled then we can’t build that client base and our innovation won’t be discovered. It’ll just be an idea that we thought of.
We want customers to spread the word of E&F cupcakes and this can be the new sensation in the cupcake industry. Therefore we’ll have sampling to introduce our cupcakes and ask samplers and prospective clients for feedback.
Key item is to emphasize our innovation: flavour-filled centers is our secret weapon.
Our marketing strategy is that we want to put a new spin on cupcakes and we’re the first and only to sell these flavour-filled centers.
Primary contacts of our organization is Erica and I. The reason is that we’re managing the marketing strategy and overviewing the production. Our head chef will be also the executive chef that will be important in deciding the ingredients, flavour, and decorative elements. Erica and I are designers, but we don’t have much experience in baking.
This project will have to be broken into phases to create a finished and well-quality product. These questions are helping us to figure our concept, message, and vision of our product.
Legal issues include trademarks for our logo and patents for our innovation and recipes.
Internal political issues is considering where we’re getting our ingredients and assigning more bakers and pastry designers that will be part of the crew.